Shipping & Handling
On occasion Muva Cosmetics offers shipping promotions, at which time domestic customers receive free shipping if they spend over a certain amount. These promotions may change periodically. To keep updated with our latest shipping promotions sign up to the Muva Cosmetics ship to most countries worldwide via DHL and international packages.
Shipping & Handling Charges are as follows:
KES. 250 within Nairobi , flat fee of KES. 500 anywhere outside CBD Nairobi but within Kenya.
KES. 1,500 fee for all Eastern African countries and for international countries we communicate the shipping cost before we ship worldwide (free shipping over KES. 7500)
For tracking your order, we provide details once you purchase.
The processing time for orders is 1-3 business days. After that, delivery time within Kenya can be 3-5 days, and 5-10 business days internationally. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience.
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences,transfers from Kenya to the local carrier in your country or air and ground transportation strikes or delays,nor any extra fees, customs or back end charges once the package has exited.
Packages undeliverable by Our courier services or their international shipping partners will be cancelled and refunded once received and processed at our shipping hub.
We accept MasterCard, Visa and American Express. We do not accept returns, exchanges or refunds. Allsales are final